The course will give you the skills and practical experience that you need to negotiate effectively in a business environment. You'll be able to negotiate both formally and informally by recognising and trading value, understanding strategy and tactics and creating rewarding outcomes for everyone involved.

Designed for anyone who needs to negotiate with colleagues or customers and who wants to get better, more consistent results when negotiating, the programme will cover the following topics:

• Preparing to negotiate
• Planning your strategy
• Understanding needs and outcomes
• Handling common negotiating tricks
• Recognising opportunities
• Creating a "win-win" outcome
• Trading value
• Closing the negotiation

Download the course notes