Managers are increasingly having to develop coaching skills in order to support and develop their staff. Whilst management and coaching have many elements in common, an organisation can benefit greatly from the additional skills that a manager trained in coaching will have.

The course will give you the skills and practical experience that you need to be an effective and supportive coach in a business environment. You'll be able to support and develop people within your team, customers and colleagues in order to help them get the results they want, and that you need from them.

• What is coaching?
• The coaching framework
• Giving feedback
• Setting goals
• Asking questions
• Measuring performance
• Planning the coaching relationship
• Scope and ethics
• Ongoing development